Frequently Asked Questions

All orders are shipped from Hot Springs, Arkansas, in 1-3 full business days. Our goal is to ensure a quick turnaround time for all our customers. Processing time does not include shipping time.

Please contact us before purchasing if you need your order by a specific date. We're here to help ensure your deadlines are met. Email us at info@kinseydesigns.com.

Kindly follow these steps to check on your shipment status quickly and conveniently:

1. Sign In: Log into your account on our jewelry website.
2. View Orders: Navigate to the "My Orders" section to see a list of your purchases.
3. Track Shipment: Find the specific order you're interested in and click on the provided tracking number.
4. Follow Updates: Use the tracking number to view real-time updates on your package's location and estimated arrival.

Contact us at info@kinseydesigns.com for immediate support if you need further assistance or encounter any issues.

Already have an account? Fantastic! Log in and navigate to "My Orders" to check the current status. Once your order is prepared and set for shipment, we'll email you a tracking number so you can follow its journey to your doorstep.

Don't have an account yet? No problem! You can easily create one with the email you used to place your order. Your order will then show up under "My Orders." Tracking numbers are sent as soon as your order is packed. Note: The tracking info might take a few hours to update, especially if packed over the weekend. It'll be updated the next business day!

You can request changes to your current order by emailing us at info@kinseydesigns.com with the details. While we strive to meet your needs, please note that changes may be impossible if the order has already been processed. Rest assured, we will do our best to assist you.

Our pieces are beautifully crafted using high-grade materials, such as 16K premium gold plated, rhodium-plated metals (silver styles), cubic zirconia (CZ), pearls, and gemstones, to cater to every taste and occasion. Our 16K gold has a slightly warmer tone than 14K, and it is less yellow than 18K, offering a modern, luxurious finish.

We understand the importance of hypoallergenic jewelry for customers with sensitive skin, so all our pieces are nickel-free. Since nickel is one of the leading causes of allergic reactions, our jewelry is a safer choice for most individuals. Due to the unique chemistry of each person’s skin, Kinsey Designs cannot guarantee hypoallergenicity for every customer.

If you need to clean your jewelry, we suggest using warm water and a detergent-free soap with a soft-bristle brush. Pat it dry with a jewelry-safe cloth. Avoid using modern jewelry polishes to maintain the beauty and longevity of your accessories.

Premium 16K gold plated jewelry requires relatively less maintenance than traditional gold plated jewelry. However, we advise regularly cleaning your pieces with a cloth safe for jewelry use (the dust bag your piece comes in works great!). Whenever feasible, avoid exposing them to harsh chemicals, sweat, oils, perfumes, and similar substances.

Find a safe and cozy home to extend the life of your jewelry. We highly recommend using the pouches or boxes your jewelry arrives in for storage, as they are designed to protect it. An airtight bag is a good alternative to protect your jewelry from oxidation and tarnishing. Storing each piece separately helps avoid unwanted scratches or tangles, preserving its beauty without minor damage.

Absolutely! At Kinsey Designs, we take pride in making your jewelry personal and unique to you. With our renowned Kinsey Charm Bar, choose from an array of grip, slide, or clip charms and chains to create a piece that reflects your style and personality. Design a one-of-a-kind necklace or bracelet; our Charm Bar offers endless possibilities to craft your signature look for everyday wear. Start customizing today, and let your creativity shine!

We offer a comprehensive selection of the finest jewelry, including stackable rings, necklaces, stunning earrings, and bracelets, alongside the Kinsey Charm Bar collection. Our jewelry covers a spectrum from classic to trendy styles for birthdays, prom nights, graduations, weddings, Valentines Day gifts, and more.

Yes! We gladly accept returns within 30 days of delivery for store credit.

To make things easy, we have a self-service returns portal that allows you to start your return or exchange online in just a few clicks. Returned items must be unused with original tags and packaging. Once we’ve received and accepted the return, we will immediately send you a store credit. For an exchange, simply use the store credit to make a separate purchase for a new item.

Start a Return / Exchange here →

We offer returns and exchanges for store credit within 30 days of receiving your order.

Here’s how it works:

1. Use our Returns & Claims Portal to begin your request.
2. Enter your email and order number so search for your order, then start your return.
3. Select the item from your order, share the reason for your return request, and submit.
4. We will review the request and send you a return shipping label. If you purchased Checkout+ the shipping label and processing are free. If your order did not include Checkout+, the cost of the label will be deducted from the store credit.
5. Ship your item back to us in the original box, a bubble mailer, or a padded mailer, with the shipping label provided.
6. Once we receive your item we will send you a store credit.

Items must be unused and in their original packaging.

Final Sale, Sample Sale, and gift card purchases are not eligible for return.

All returns and exchanges must be initiated through our Returns & Claims Portal so your order can be properly tracked and credited. We’re not able to process returns sent outside of our system.

See our Refund Policy here.

Start a Return / Exchange →

If your item arrived damaged, defective, incorrect, or was missing from the order, we want to make it right.

These claims are handled directly through our Returns & Claims Portal — no need to email first. Just be sure to submit your claim within 14 days of delivery.

Here’s what to do:

1. Use our Returns & Claims Portal to begin your request.
2. Enter your email and order number so search for your order, then start your claim.
3. Select the item from your order, share the reason for your claim, and upload photos.
4. Submit your claim within 14 days of delivery so our team can review it promptly.
5. Once your claim is approved, we will generate a prepaid return label (if needed), and send you a replacement or store credit.

Start a Damage / Incorrect Item Claim →

All exchanges are processed through our Returns & Claims Portal →
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Once your exchange request is approved, you’ll receive a return shipping label. If you purchased Checkout+ the shipping label and processing are free. If your order did not include Checkout+, the cost of the label will be deducted from the store credit.

We recommend using the original box, a bubble mailer, or a padded mailer for safe return shipping—items damaged in transit due to improper packaging may not be eligible for exchange. A standard letter envelope does not provide adequate protection.

Once we’ve received and accepted the return, we will immediately send you a store credit. For an exchange, simply use the store credit to make a separate purchase for a new item.

We’re proud of the craftsmanship that goes into each piece of jewelry we create. We know accidents happen as pieces are worn, and we’re committed to helping you maintain the beauty and functionality of your favorite accessories. That’s why we offer a simple repair service if something goes wrong.

Repairs cover clasps, jump rings, or other minor fixes (shipping costs and a small materials fee may apply).

Repairs do not cover lost charms, pendants, or major component replacements. If your item has lost any charms, chains, or significant components, an additional fee will be assessed to cover the cost of those materials.

To start a repair:

1. Email us at info@kinseydesigns.com and include (1) your order #, name, or email address connected with your past order, (2) a photo of the item you’d like repaired and (3) a brief description.
2. Once we’ve assessed and approved the repair request, you’ll receive a link to purchase a small “Repair Service” listing which covers shipping. If your repair requires additional materials, we will include that as well.
3. After purchasing, we’ll send you a prepaid shipping label to send the item to us.
4. Once we receive your item, we will repair and ship it within 3–5 business days.

If your piece arrived damaged or defective upon delivery, please submit a damage claim within 14 days of delivery on our Returns & Claims Portal instead — that claim will be handled right away with a replacement.

For questions or assistance, please email us at info@kinseydesigns.com.

No, you do not need pliers to attach grip, slide, or clip charms to a bracelet or necklace chain. Each charm is designed for easy application and adjustment of creating your own jewelry without tools.

Grip and Slide charms are flexible and compatible with Kinsey Design's adjustable accessories, including the Necklace Box chains and the Bracelet and Necklace Dainty Chain options. Opt for a stretch bead bracelet to easily add our clip charms. Visit our Charm Bar to learn more.

Grip Charms: These charms feature a built-in silicone insert that ensures they remain stationary on your necklace or bracelet chain. The grip provides a snug fit, so you can effortlessly thread the charm onto your desired piece of jewelry and place it where you want it to stay. Grip charms are compatible with our Charm Necklace Box Chain, Charm Necklace Dainty Chain, and Charm Bracelet Dainty Chain. 

Slide Charms: Equipped with a central hole, slide charms are designed to glide effortlessly onto a bracelet or necklace chain. This feature makes them perfect for bracelets or necklaces, offering the flexibility to add or rearrange charms whenever desired. Slide charms are compatible with our Charm Necklace Box Chain, Charm Necklace Dainty Chain, and Charm Bracelet Dainty Chain (we recommend sandwiching your charms with round grip beads when adding charms to the bracelet chain). 

Clip Charms: This custom jewelry is fashioned with a hinged clasp that can be opened and fastened securely with a simple snap. Our charms can be attached to our Stretch Bead Bracelet, ensuring your charms are distributed evenly and remain in place without shifting.

Checkout+ coverage is an optional add-on that customers can purchase at checkout for a small fee to get free returns and shipping protection. This coverage protects against issues like lost, stolen, or damaged packages and covers the shipping and processing cost of returns and exchanges.

During the online checkout process on our website, Checkout+ coverage is automatically added to your order. This service adds a small fee, which ensures your purchase is protected every step of the way. You have the option to remove Checkout+ coverage from you cart before you complete your purchase.

No, Checkout+ is not mandatory for all orders on our website. It is an optional service for additional security and peace of mind. You can remove it from your cart before checking out.

If your order encounters issues, you can file a claim directly through our Returns & Claims Portal. Provide the issue details, and our portal will guide you through the steps to resolve it. If your order included Checkout+ coverage, we will replace the damaged or lost item or issue a refund at no additional cost to you.

After you file a claim for a lost, stolen, or damaged package, we will review your claim details. Once approved, we will either refund the cost of the item(s) or arrange a replacement, depending on your preference and the specifics of the claim.

If your product is damaged, you must file a claim within 14 days of the package being marked as "delivered."

Checkout+ ensures your valuable purchase is protected with:

• Free Returns & Exchanges: If you're not completely satisfied, you can return or exchange your item without paying for the shipping label, restock, or a processing fee.
• Package Protection: If your package is lost, stolen, or damaged, we will either refund the cost of the item(s) or arrange a replacement.