What is your return policy?

All orders are made to order, so our return policy allows for EXCHANGES OR STORE CREDIT only within 10 days of receipt. Purchases made during Holiday Season (Nov.1 - Dec. 21) can be returned up until January 15. Items must be unworn, with the card or tag attached.  

If you would like to exchange or return your item(s), please email info@shopkinseydesigns.com with your order number and reason for return within 10 days of receiving your order (by January 15, if item(s) was purchased during Holiday Season). All shipping charges must be paid by the customer. 

Items sent back MUST be placed in appropriate packaging with your order number and name written on or in the package. We recommend using the box your order came in or a bubble mailer; letter envelopes are not acceptable. If the item is damaged in the mail due to inappropriate packaging, the item(s) will not be accepted. Damaged item(s) will be returned to sender once the shipper pays for return shipping. 

In the rare case you receive an item that has been damaged in the mail, please contact us at info@shopkinseydesigns.com within 10 days of receipt. We will take care of you!

When and how will my order be shipped? 

We pride ourselves on quick turnaround. All orders will ship in 1-3 full business days. If you need your order for a special occasion, please reach out before purchasing, so we can make sure your deadline can be met! We do offer shipping upgrades at checkout. If you do not see the shipping option you prefer, please email info@shopkinseydesigns.com and we will get you taken care of.

The below ship times DO NOT include processing time, which is 1-3 business days. Shipping time is calculated at checkout based on your location. We are not responsible for shipping delays caused by the mail carrier. 

USPS First Class (Free on orders $50+) : 2-5 Business Days 

USPS Priority: 1-3 Business Days

UPS Ground : 1-5 Business Days 

UPS 3 Day Select: 3 Business Days

UPS 2nd Day Air: 2 Business Days

UPS Next Day Air: 1 Business Day

What if my package is lost in the mail?

If your tracking states the package was not delivered, we will open an investigation on the package and replace your item if it is declared lost. If packages are claimed to be lost but show "delivered" on your tracking information, this must be taken up with the mail carrier. 

What if my jewelry breaks?

All of our pieces are made and inspected with care, and we pride ourselves on quality and customer service. 

If your piece is damaged, we are always here to bring your favorite accessory back to life. 

Clasps and jump rings can be fixed for a minimal fee. This fee covers shipping costs. To start the repair process, simply send a photo of your damaged item to info@shopkinseydesigns.com. Once approved, you may purchase the "repair" listing found on our site. A repair address will be emailed to you. Once the item is received, the item will be sent back once it has been repaired in 3-5 business days. 

Kinsey Designs repair policy does not cover tarnishing, loss of pendants/charms, or other damages not caused by a manufacturer defect. 

If any charms, chain, or major components of the piece are lost, additional fees will be added to cover the cost of material.

How do I care for my jewelry?

What’s the material?

Gold Filled 

Gold filled is a great choice for those not willing to sacrifice their poolside accessories. Each gold filled piece is made by bonding the gold to the metal underneath (for us that is brass or sterling silver). Gold filled pieces can stand up to regular encounters with water, perfumes and oils. While the piece may darken over time, they will not turn to reveal another color underneath. 

How do I care for Gold Filled?

Gold filled is pretty low maintenance. We still recommend wiping your gold filled pieces down with a jewelry-safe cloth and keeping them away from harsh chemicals, sweat, oils, perfume, etc. when possible. 

Are your pieces hypoallergenic?

Our pieces are Nickel Free! With Nickel being one of the main causes of allergic reaction, our pieces are safe for the majority of wearers. For those that have to wear real gold to prevent reactions but want to try a cheaper alternative, we recommend trying gold filled over gold plated. With the way the gold is bonded, it is less likely for your skin to react to the metal underneath. While we offer nickel free designs, due to the uniqueness of each person’s biology, Kinsey Designs is not responsible for reactions to the skin. 

Proper Storage

Regardless of which style you choose, each piece needs an ideal place to call home. We recommend storing your jewelry in the pouches/boxes that they ship in, or any airtight bag. Store each piece individually to avoid scratching.

Recommended Cleaning 

If the need to clean your jewelry arises, we recommend using a solution of warm water and detergent-free soap on a soft-bristle brush. Finish up by drying with a jewelry safe-cloth. We do NOT recommend any type of jewelry polishes. 

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