All orders are shipped from Hot Springs, Arkansas in 1-3 full business days. Our goal is to ensure a quick turnaround time for all our customers. Processing time does not include shipping time.

Please contact us before purchasing if you need your order by a specific date. We're here to help ensure your deadlines are met. Email us at info@kinseydesigns.com.

Kindly follow these steps to check on your shipment status quickly and conveniently:

1. Sign In: Log into your account on our jewelry website.
2. View Orders: Navigate to the "My Orders" section to see a list of your purchases.
3. Track Shipment: Find the specific order you're interested in and click on the provided tracking number.
4. Follow Updates: Use the tracking number to view real-time updates on your package's location and estimated arrival.

Contact us at info@kinseydesigns.com for immediate support if you need further assistance or encounter any issues.

Already have an account? Fantastic! Log in and navigate to "My Orders" to check the current status. Once your order is prepared and set for shipment, we'll email you a tracking number so you can follow its journey to your doorstep.

Don't have an account yet? No problem! You can easily create one with the email you used to place your order. Your order will then show up under "My Orders." Tracking numbers are sent as soon as your order is packed. Note: The tracking info might take a few hours to update, especially if packed over the weekend. It'll be updated the next business day!

You can request changes to your current order by emailing us at info@kinseydesigns.com with the details. While we strive to meet your needs, please note that changes may be impossible if the order has already been processed. Rest assured, we will do our best to assist you.

Absolutely! At Kinsey Designs, we take pride in making your jewelry personal and unique to you. With our renowned KinseyCharm Bar, choose from an array of grip, slide, or clip charms and chains to create a piece that reflects your style and personality. Design a one-of-a-kind necklace or bracelet; our Charm Bar offers endless possibilities to craft your signature look. Start customizing today, and let your creativity shine!

Grip Charms: These charms feature a built-in silicone insert that ensures they remain stationary on your necklace or bracelet chain. The grip provides a snug fit, so you can effortlessly thread the charm onto your desired piece of jewelry and place it where you want it to stay. Grip charms are compatible with our Charm Necklace Box Chain, Charm Necklace Dainty Chain, and Charm Bracelet Dainty Chain. 

Slide Charms: Equipped with a central hole, slide charms are designed to glide effortlessly onto a bracelet or necklace chain. This feature makes them perfect for bracelets or necklaces, offering the flexibility to add or rearrange charms whenever desired. Slide charms are compatible with our Charm Necklace Box Chain, Charm Necklace Dainty Chain, and Charm Bracelet Dainty Chain (we recommend sandwiching your charms with round grip beads when adding charms to the bracelet chain). 

Clip Charms: These are fashioned with a hinged clasp that can be opened and fastened securely with a simple snap. Our charms can be attached to our Stretch Bead Bracelet, ensuring your charms are distributed evenly and remain in place without shifting.

Grip and Slide charms are flexible and compatible with Kinsey Design's adjustable accessories, including the Necklace Box chains and the Bracelet and Necklace Dainty Chain options. Opt for a stretch bead bracelet to easily add our clip charms.

No, you do not need pliers to attach grip, slide, or clip charms to a bracelet or necklace chain. Each charm is designed for easy application and adjustment of creating your own jewelry without tools.

At Kinsey Designs, your satisfaction is our priority. We strive to ensure that every piece you purchase meets your expectations for quality and craftsmanship. Occasionally an item might not perfectly match your needs or vision - a return policy has been sculpted with you in mind, ensuring that navigating your preferences is a breeze.

We offer EXCHANGES OR STORE CREDIT as our return policy within 14 days of receipt for all orders. For purchases made during the Holiday Season (November 1 - December 22), we allow returns until January 30. Please ensure that any item you wish to exchange or receive store credit for is unworn and still has its card or tag attached. Contact us at info@kinseydesigns.com with your order number and the reason for your return, adhering to the 14-day timeframe (or by January 30 for purchases made during the Holiday Season).

If you receive a damaged item, please contact us immediately at info@kinseydesigns.com within 14 days of delivery. We're committed to resolving the issue promptly.Note: All return shipping charges regarding exchanges and returns are the customer's responsibility.

If you receive a damaged item, please contact us immediately at info@kinseydesigns.com within 14 days of delivery. We're committed to resolving the issue promptly.

Items being returned must be adequately packed with your order number and name indicated on or inside the package. For safe transit, we advise sending the item in the original box or using a bubble mailer; a standard letter envelope does not provide adequate protection. A damaged item due to improper packaging won't be accepted. Kinsey Designs is happy to provide return labels. The cost of return shipping will be deducted from the final credit amount.

We're proud of the quality and craftsmanship that goes into each piece of jewelry we create. However, accidents happen as pieces are worn, and we're committed to helping you maintain the beauty and functionality of your favorite accessories.

Steps to Start the Repair Process:

Email a photo of your damaged item to info@kinseydesigns.com for an initial assessment.
Once your item is approved for repair, you'll be directed to our website to purchase a "repair" listing; this simply covers the cost of shipping.
After purchase, we will provide a label for you to ship your damaged item to us.
Once we receive your item, we will repair and return it within 3-5 business days.

Coverage Details:

Included Repairs: Our service covers repairs for clasps and jump rings for a minimal fee, including shipping costs.
Exclusions: Our policy does not cover the loss of pendants/charms
Lost Components: If your item has lost any charms, chains, or significant components, an additional fee will be assessed to cover the cost of materials.
For more details or assistance, please email us at info@kinseydesigns.com.

We offer a comprehensive selection of the finest jewelry, including stackable rings, necklaces, stunning earrings, and bracelets, alongside the Kinsey Designs Charm Bar collection. Our jewelry covers a spectrum from classic to trendy styles for birthdays, prom nights, and graduation, including Valentines Day jewelry for women.

Our pieces are beautifully crafted using high-grade materials, such as high-quality 16k gold filled jewelry, rhodium-plated metals, cubic zirconia (CZ), pearls, and gemstones, to cater to every taste and occasion.

If you need to clean your jewelry, we suggest using warm water and a detergent-free soap with a soft-bristle brush. Pat it dry with a jewelry-safe cloth. Avoid using jewelry polishes to maintain the beauty and longevity of your accessories.

Gold filled jewelry is relatively less maintenance than gold plated jewelry. However, we advise regularly cleaning your pieces with a cloth safe for jewelry use (the dust bag your piece comes in works great!). Avoid exposing them to harsh chemicals, sweat, oils, perfumes, and similar substances whenever feasible.

Find a safe and cozy home to extend the life of your jewelry. We highly recommend using the pouches or boxes your jewelry arrives in for storage, as they are designed to protect it. An airtight bag is a good alternative to protect your jewelry from oxidation and tarnishing. Storing each piece separately helps avoid unwanted scratches or tangles, preserving its beauty without damage.

We understand the importance of hypoallergenic jewelry for customers with sensitive skin, so all our pieces are Nickel-Free. Since Nickel is one of the leading causes of allergic reactions, our jewelry is a safer choice for most individuals. If you are sensitive to metals and seeking a budget-friendly alternative to solid gold, we recommend exploring gold-filled rather than gold plated jewelry. Due to the unique chemistry of each person’s skin, Kinsey Designs cannot guarantee hypoallergenicity for every customer.

Route provides package protection and insurance for e-commerce shipments, covering loss, theft, or damage. The Green Package Protection option adds carbon offsets to make shipments carbon neutral. Customers can choose this service to protect their purchases and support Route's environmental sustainability efforts by offsetting carbon emissions.

During checkout on our website, you can add Route Package Protection to your order. If you choose this service, Green Package Protection will automatically be included. A small fee based on the total cost of your order is charged to avail of this service, which ensures both security and sustainability for your purchase.

No, Route Package Protection is not mandatory for all orders on our website. It is an optional service offered to our customers for additional security and peace of mind.

If your order encounters issues, you can file a claim directly through Route's easy-to-use claims process, accessible via their website or app. Provide the details of your problem, and Route will guide you through the steps to resolve it, whether replacing the damaged or lost item or issuing a refund.

After you file a claim with Route for a lost, stolen, or damaged package, Route will review your claim details. Once approved, they will either refund the cost of the item(s) or arrange a replacement, depending on your preference and the specifics of the claim.

If your product is damaged, you must file a claim within 30 days of the package being marked as "delivered."

For domestic shipments within the United States, you can file a claim between 7 and 30 days after the last tracking update. This period is between 20 and 30 days from the previous tracking update for international shipments. Route requires a 7-day waiting period before you can file a claim for lost orders.

You can file a claim for stolen orders between 5 and 30 days. The 5-day waiting period is necessary because packages may sometimes be marked as "delivered" prematurely but could still arrive.

When you opt for a reorder, you'll get a confirmation email from the retailer with details, including a receipt and order number. Follow-up emails will notify you about the shipping details, including the carrier, tracking number, and links to follow your package's journey on both the carrier's site and Route's tracking page.

Choosing a refund means the amount will be credited back to your original payment method, whether as a balance in your PayPal or Venmo account or as funds on a prepaid Mastercard. 

Note: The refund will exclude the cost of Route Shipping Protection.

Route and Green Package Protection ensures that your valuable purchase is protected against unforeseen circumstances during delivery. Additionally, by choosing the Green Package Protection, you contribute to reducing the environmental impact of your purchase, aligning with the principles of environmental stewardship and sustainability.

Remember, opting for Route and Green Package Protection secures your purchase and supports a more sustainable future with each order you make.