What is your return policy?
All orders are made to order, so our return policy allows for EXCHANGES OR STORE CREDIT only within 10 days of receipt. Purchases made during Holiday Season (Nov.1 - Dec. 21) can be returned up until January 15. Items must be unworn, with the card or tag attached.
If you would like to exchange or return your item(s), please email firstname.lastname@example.org with your order number and reason for return within 10 days of receiving your order (by January 15, if item(s) was purchased during Holiday Season). All shipping charges must be paid by the customer.
Items sent back MUST be placed in appropriate packaging with your order number and name written on or in the package. We recommend using the box your order came in or a bubble mailer; letter envelopes are not acceptable. If the item is damaged in the mail due to inappropriate packaging, the item(s) will not be accepted. Damaged item(s) will be returned to sender once the shipper pays for return shipping.
In the rare case you receive an item that has been damaged in the mail, please contact us at email@example.com within 10 days of receipt. We will take care of you!
When and how will my order be shipped?
We pride ourselves on quick turnaround. All orders will ship in 1-3 full business days. If you need your order for a special occasion, please reach out before purchasing, so we can make sure your deadline can be met! We do offer shipping upgrades at checkout. If you do not see the shipping option you prefer, please email firstname.lastname@example.org and we will get you taken care of.
The below ship times DO NOT include processing time, which is 1-3 business days. Shipping time is calculated at checkout based on your location. We are not responsible for shipping delays caused by the mail carrier.
USPS First Class (Free on orders $50+) : 2-5 Business Days
USPS Priority: 1-3 Business Days
UPS Ground : 1-5 Business Days
UPS 3 Day Select: 3 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day
What if my package is lost in the mail?
If your tracking states the package was not delivered, we will open an investigation on the package and replace your item if it is declared lost. If packages are claimed to be lost but show "delivered" on your tracking information, this must be taken up with the mail carrier.
What if my jewelry breaks?
All of our pieces are made and inspected with care, and we pride ourselves on quality and customer service.
If your piece is damaged, we are always here to bring your favorite accessory back to life.
Clasps and jump rings can be fixed for a minimal fee. This fee covers shipping costs. To start the repair process, simply send a photo of your damaged item to email@example.com. Once approved, you may purchase the "repair" listing found on our site. A repair address will be emailed to you. Once the item is received, the item will be sent back once it has been repaired in 3-5 business days.
Kinsey Designs repair policy does not cover tarnishing, loss of pendants/charms, or other damages not caused by a manufacturer defect.
If any charms, chain, or major components of the piece are lost, additional fees will be added to cover the cost of material.
How do I care for my jewelry?
What’s the material?
We offer two options: Gold Plated and Gold Filled. Each piece’s materials are noted in its website description. If shopping in-store, each piece should be tagged or carded to show the metal type. Here’s how you can weigh the difference between gold plated and gold filled:
Gold plated styles are an affordable substitute to gold filled designs. With a base metal of brass, these pieces are dipped into gold, which deposits a thin layer of gold onto the piece. They are then electroplated to prolong the life of your piece.
How do I care for gold plated?
Gold plated pieces share the same shine with their gold filled siblings, but like all gold plated pieces, these styles come with the potential for discoloration over time due to skin acidity, sweat, exposure to oils, etc. This style cannot be polished, and use of polishes can cause these pieces to lose their shine. The lifespan of your gold plated items can be prolonged if removed before any activities involving water, excessive sweat, or perfumes/lotions. Wiping the piece with a dry, jewelry-safe cloth (microfiber is great!) is also an excellent way to make sure your jewelry lives up to its potential. Please remember, skin oils are unique to each person and can react differently to certain metals and plating, so while you may be able to wear your gold plated piece for years, your friend may struggle to keep her gold plated piece shiny for a shorter period of time. For those that struggle with gold plated pieces, we highly recommend gold filled.
Gold filled is a great choice for those not willing to sacrifice their poolside accessories. Each gold filled piece is made by bonding the gold to the metal underneath (for us that is brass or sterling silver). Gold filled pieces can stand up to regular encounters with water, perfumes and oils. While the piece may darken over time, they will not turn to reveal another color underneath.
How do I care for Gold Filled?
Gold filled is pretty low maintenance. We still recommend wiping your gold filled pieces down with a jewelry-safe cloth and keeping them away from harsh chemicals, sweat, oils, perfume, etc. when possible.
Are your pieces hypoallergenic?
Our pieces are Nickel Free! With Nickel being one of the main causes of allergic reaction, our pieces are safe for the majority of wearers. For those that have to wear real gold to prevent reactions but want to try a cheaper alternative, we recommend trying gold filled over gold plated. With the way the gold is bonded, it is less likely for your skin to react to the metal underneath. While we offer nickel free designs, due to the uniqueness of each person’s biology, Kinsey Designs is not responsible for reactions to the skin.
Regardless of which style you choose, each piece needs an ideal place to call home. We recommend storing your jewelry in the pouches/boxes that they ship in, or any airtight bag. Store each piece individually to avoid scratching.
If the need to clean your jewelry arises, we recommend using a solution of warm water and detergent-free soap on a soft-bristle brush. Finish up by drying with a jewelry safe-cloth. We do NOT recommend any type of jewelry polishes.