What is your return policy?

*Route Package Protection is a GREAT service, and Kinsey Designs highly recommends adding it to your order. Scroll to the bottom of this page for complete details. 

​All orders are made to order, so our return policy allows for EXCHANGES OR STORE CREDIT only within 10 days of receipt. Purchases made during Holiday Season (Nov.1 - Dec. 21) can be returned up until January 15. Items must be unworn, with the card or tag attached.  

If you would like to exchange or return your item(s), please email info@shopkinseydesigns.com with your order number and reason for return within 10 days of receiving your order (by January 15, if item(s) was purchased during Holiday Season). All shipping charges must be paid by the customer. 

Items sent back MUST be placed in appropriate packaging with your order number and name written on or in the package. We recommend using the box your order came in or a bubble mailer; letter envelopes are not acceptable. If the item is damaged in the mail due to inappropriate packaging, the item(s) will not be accepted. Damaged item(s) will be returned to sender once the shipper pays for return shipping. 

In the rare case you receive an item that has been damaged in the mail, please contact us at info@shopkinseydesigns.com within 10 days of receipt. We will take care of you!

When and how will my order be shipped? 

We pride ourselves on quick turnaround. All orders will ship in 1-3 full business days. If you need your order for a special occasion, please reach out before purchasing, so we can make sure your deadline can be met! We do offer shipping upgrades at checkout. If you do not see the shipping option you prefer, please email info@shopkinseydesigns.com and we will get you taken care of.

The below ship times DO NOT include processing time, which is 1-3 business days. Shipping time is calculated at checkout based on your location. We are not responsible for shipping delays caused by the mail carrier. 

USPS First Class (Free on orders $50+) : 2-5 Business Days 

USPS Priority: 1-3 Business Days

UPS Ground : 1-5 Business Days 

UPS 3 Day Select: 3 Business Days

UPS 2nd Day Air: 2 Business Days

UPS Next Day Air: 1 Business Day

What if my package is lost in the mail?

If your tracking states the package was not delivered, we will open an investigation on the package and replace your item if it is declared lost. If packages are claimed to be lost but show "delivered" on your tracking information, this must be taken up with the mail carrier. 

What if my jewelry breaks?

All of our pieces are made and inspected with care, and we pride ourselves on quality and customer service. 

If your piece is damaged, we are always here to bring your favorite accessory back to life. 

Clasps and jump rings can be fixed for a minimal fee. This fee covers shipping costs. To start the repair process, simply send a photo of your damaged item to info@shopkinseydesigns.com. Once approved, you may purchase the "repair" listing found on our site. A repair address will be emailed to you. Once the item is received, the item will be sent back once it has been repaired in 3-5 business days. 

Kinsey Designs repair policy does not cover tarnishing, loss of pendants/charms, or other damages not caused by a manufacturer defect. 

If any charms, chain, or major components of the piece are lost, additional fees will be added to cover the cost of material.

How do I care for my jewelry?

What’s the material?

Gold Filled 

Gold filled is a great choice for those not willing to sacrifice their poolside accessories. Each gold filled piece is made by bonding the gold to the metal underneath (for us that is brass or sterling silver). Gold filled pieces can stand up to regular encounters with water, perfumes and oils. While the piece may darken over time, they will not turn to reveal another color underneath. 

How do I care for Gold Filled?

Gold filled is pretty low maintenance. We still recommend wiping your gold filled pieces down with a jewelry-safe cloth and keeping them away from harsh chemicals, sweat, oils, perfume, etc. when possible. 

Are your pieces hypoallergenic?

Our pieces are Nickel Free! With Nickel being one of the main causes of allergic reaction, our pieces are safe for the majority of wearers. For those that have to wear real gold to prevent reactions but want to try a cheaper alternative, we recommend trying gold filled over gold plated. With the way the gold is bonded, it is less likely for your skin to react to the metal underneath. While we offer nickel free designs, due to the uniqueness of each person’s biology, Kinsey Designs is not responsible for reactions to the skin. 

Proper Storage

Regardless of which style you choose, each piece needs an ideal place to call home. We recommend storing your jewelry in the pouches/boxes that they ship in, or any airtight bag. Store each piece individually to avoid scratching.

Recommended Cleaning 

If the need to clean your jewelry arises, we recommend using a solution of warm water and detergent-free soap on a soft-bristle brush. Finish up by drying with a jewelry safe-cloth. We do NOT recommend any type of jewelry polishes. 

*ROUTE PACKAGE PROTECTION

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?
Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
• Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions? 
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.