Made to love. Backed by us.
We want you to feel confident in every Kinsey Designs piece. That’s why we stand behind our jewelry with a two-year limited warranty from your original purchase date.
We know a “lifetime warranty” can sound impressive, but too often, the exclusions don’t become clear until you actually need help. We’d rather give you an honest, meaningful promise from the beginning. Below, we’ve laid out exactly what’s covered, what isn’t, and how we’ll take care of you. No vague promises or surprise fine print.
What’s covered
Manufacturing defects, faulty clasps or connections, and premature tarnishing or plating failure (most brand warranties do not include this, but we do!) that occurs despite following our jewelry care instructions.
How we’ll make it right
After reviewing and approving your claim, we’ll issue store credit for the value of the piece.
Each original item is eligible for one warranty resolution: a repair, replacement, or store credit. Repairs and replacements do not restart the original two-year warranty period.
What’s not covered
Normal wear over time, surface scratches, accidental damage, loss, improper storage, unauthorized repairs, or damage caused by chemicals or care that does not follow our instructions.
Our jewelry is waterproof and tarnish resistant, but proper care will help preserve its finish and keep it looking beautiful.
How to request warranty help
Email info@kinseydesigns.com with your order number or the name and email used for your purchase, a photo of the item, and a brief description of the issue so our team can review your claim.
For items that arrived damaged, defective, incorrect, or missing, please submit a claim within 14 days of delivery through our Returns & Claims Portal. This arrival-issue deadline is separate from the two-year limited warranty for covered issues that develop later.
